SAP Enterprise Support Job Details

• The SAP Enterprise Support IV analyst typically has the combined responsibilities of a SAP Business Analyst, SAP Application Support Analyst and a SAP Functional Analyst. Responsibilities can include both day-to-day support and/or participation in both large and small projects.
• Serving as a liaison between the business community and SAP teams. They are responsible for ensuring there is a two way flow of information between all groups and management as needed.
• Ensuring requirements are captured for creation of functional and/or technical specifications and may participate in development of process specs.
• Troubleshooting issues as reported by business, and researching assigned requests using various internal and external resources.
• Leading small projects and directing less senior team members as needed.
• Delivering daily SAP application support management and analysis services, ensuring timely response and resolution to support requests and aligning efforts with daily demand and activity.
• Tracking and reporting on assigned deliverables, facilitating discussions and meetings as needed, providing options and proposed solutions and determining completion timelines.
• Performing review of assigned change requests with respect to guidelines/policies, making updates and recommending changes as appropriate.
• Documenting change requests in change request tools as required for SOX and audit purposes.
• As needed, representing SAP interests in hardware infrastructure maintenance and planning, and in root cause analysis reviews.
• Recommending process changes as experience permits.
• Participating in the design, documentation and testing of the interfaces between SAP and other applications and is able to construct detailed end-to-end integration tests between SAP and any internal or external systems. Provides input into the Test Plans for Functional Integration Testing and User Acceptance Testing.
• Working with process owners, application consultants, system development teams and/or any others as needed to ensure the correct processes are tested, relevant test scenarios are developed, and all functional requirements are covered.
• Ensures various forms of testing are covered: including unit, integration and regression testing.
• Deliverables can include:
• End-to-end business process maps and end-to-end integration test scenarios.
• Clearly identified test data requirements and setup requirements for IT scenario execution
• Progress reporting.

SAP Enterprise Support Mandatory Skills

• Experience of developing functional and test scenarios from design documentation.
• Experience of identifying test data requirements.
• Expertise or high level of knowledge of specific integration software (BSI, ADP, Vertex, Ariba, etc).
• Strong analytical skills and ability to synthesize information quickly.
• Excellent at analyzing complex processes and breaking down into test steps.
• Excellent facilitation skills and getting results through working with others (strong interpersonal skills).
• Self-starter attitude and approach to work.
• Good at working in and with teams.
• Thorough attention to detail.
• Able to see the big picture as well as the detail.
• Strong interpersonal skills, able to engage key stakeholders and end users.
• Ability to resolve issues and provide effective solutions to meet everyone’s needs.