The Program Manager will lead the planning, implementation, and productionization of Salesforce Marketing Cloud into the company s Marketing Technology ecosystem. Looking for a lead capable of managing multiple inter-related projects while maintaining the evolving product roadmap is reflective of executive strategy and mapped accordingly to both the short term and long term product backlog.

Additional Responsibilities include :

• Create and maintain all necessary project plans, managing timelines by successfully negotiating competing priorities, both internal and across the enterprise
• Serve as SFMC SME by effectively communicating with key business and technical stakeholders at all levels of the organization
• Effectively translate business requirements and processes into technical capabilities
• Manage project scope, enforcing change control standards, as required
• Follow project management methodology, including preparing and ensuring successful completion of project phase gates
• Maintain program/project RAID logs (risks, issues, assumptions, dependencies) via active management and communication planning
• Manage project budget and forecasting enterprise standards
• Maintain regular status reporting for the project team, IT management and business stakeholders
• Build a documentation repository to be leveraged across the enterprise as knowledge base reflective of application standards and best practices

 Academic/Experience/Competency

• Bachelor's in Computer Science, Business Administration, or other related field or equivalent work experience.
• Project Management certification or successful completion of a recognized project management curriculum is preferred.
• 10 to 15 years of IT work experience
• 10 plus years managing complex IT projects
• Minimum of 10 years of Project Management experience delivering on all lifecycle phases
• Prior experience leading Salesforce Marketing Cloud Implementations is a MUST (2 full cycles is strongly preferred)
• Minimum of 3 years experience with Salesforce Marketing Cloud/Exact Target (knowledge of Journey Builder and how it integrates with other areas of SFMC is strongly preferred)
• Experience leading projects from initiation and planning through design and development to implementation and support handoff
• Strong history communicating project status and managing expectations with business and technical stakeholders at all levels of the organization
• Experience managing program level product roadmaps while ensuring consistency and traceability with project deliverables and timelines
• Prior experience developing technical product roadmaps
• Experience leading hybrid teams of internal and external resources
• Ability to demonstrate strong acumen for effective risk identification, mitigation planning and effective management to minimize instances of risks turning into issues
• Strong oral and written communication skills, with an ability to influence others
• Functional and technical understanding of CRM and other marketing technologies

Nice To Have Experience:

• Salesforce Marketing Cloud Certification(s)
• Experience with broader Salesforce ecosystem including Service Cloud, Sales Cloud, DMP (Audience Studio), Preference Center, and Tableau
• Experience using Jira, Confluence
• Experience with Analytics, Big Data, Machine Learning