Responsibilities:

• The Technical Manager is responsible for leading/supporting the technical team, providing technical direction and serving as the ServiceNow Subject Matter Expert (SME).
• Implement new capabilities and improve existing functionality within ServiceNow
• Provide overall thought leadership to this platform from operational excellence perspective.
• Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design
• Work with business users to identify and refine business requirements and workflows
• Develop systems integrations and process automation- fully utilizing the platform s workflow capabilities
• Create reports and dashboards in the ServiceNow platform
• Provide daily supervision and direction to support global staff.

• 7+ years of deep ServiceNow development, configuration and administration experience in a global enterprise environment
• Must have 15 years professional technical experience in the IT industry
• ServiceNow certification(s): System Administration, Application Development, and/or Implementation
• Bachelor s Degree or equivalent combined education and experience
• Strong Knowledge of the ITSM/ ITIL Framework, ServiceNow Licensing
• Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, GRC, SECOPS, PPM etc.
• Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features
• Ability to communicate effectively with all levels of staff and management both verbally and in writing. Excellent customer service skills
• Ability to manage network MID servers and technology tools
• Ability to think objectively and creatively, focusing not only on details but accurately comprehending the larger issues and interrelationships
• Ability to follow defined procedures to ensure operational excellence, system resiliency and compliance with security policies