Job Description


Job Overview

  • Job ID:

    J38429

  • Job Title:

    Service now programmer

  • Location:

    Columbus, OH

  • Duration:

    12 Months + Extension

  • Hourly Rate:

    Depending on Experience (DOE)

  • Work Authorization:

    US Citizen, Green Card, OPT-EAD, CPT, H-1B,
    H4-EAD, L2-EAD, GC-EAD

  • Client:

    To Be Discussed Later

  • Employment Type:

    W-2, 1099, C2C

Job Description

Job Title : Service Now Programmer

Location : Columbus, Ohio

Required Experience :

  • ServiceNow Certified System Administrator
  • MINIMUM 3 years of proven administrative experience on the ServiceNow platform as the PRIMARY job function.
  • Expert level knowledge of ServiceNow ITSM (Request, Incident, Problem, Knowledge, Change, Service Catalog, Service Portal)
  • Understanding of foundation level ITIL version 3 or 4 (certification preferred)
  • Experience with Agile software development methodologies
  • Advanced level knowledge of update sets, code promotion, system clones, data preservers and excluded tables
  • Experience managing instances & support tickets through HI Service Portal
  • Experience with Active Directory and Single Sign-On (SSO)
  • Experience in usage of jQuery, Bootstrap and AngularJS frameworks
  • Excellent communications skills (both written and verbal) with strong presentation and facilitation skill

Specific responsibilities:

  • Daily support, administration, and maintenance of the ServiceNow platform
  • Lead ServiceNow system upgrade planning & execution
  • Manage configuration changes & ensure consistency across environments
  • Establish & maintain ServiceNow configuration standards & best practices
  • Schedule & verify instance clones
  • Support update set creation and migration
  • Manage instance security, access, and ACLs
  • Perform error identification / remediation across all instances, including working with end users to resolve issues
  • Implement and integrate modules
  • Contribute to ServiceNow releases
  • Create and maintain documentation for applications & modules
  • Coordinate integrations with other applications
  • Maintain expert knowledge on the ServiceNow platform
  • Effectively manage and prioritize implementation tasks
  • Mentor other team members

Apply Now
Equal Opportunity Employer

ARTIFICIAL INTELLIGENCE TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ARTIFICIAL INTELLIGENCE TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ARTIFICIAL INTELLIGENCE TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract


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