Job Description:

• Daily administration and support of Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations
• Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, automation, and triggers
• Develop and create customized reports and dashboards
• Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed
• Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing
• Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements
• Actively complete training specific to role as program expert
• Train new and existing users on how to use database applications
• Train additional resources to support as backup in special circumstances
• Maintain recurrent training for all users to ensure continual development
• Keep application users informed about system functionality and enhancements
• Available to push new releases during off hours
• Conduct regular releases of new features and changes via change sets and development environments
• Manage all internal documentation relating to programs
• Assist with special administrative projects as needed