Primary Job Responsibilities:

• Discovering our existing core software product features and functionalities as a baseline for performing analysis with clients.
• Collaborating from the core product baseline with our clients to discover and clarify business value needs for feature and functionality requests.
• Documenting requirements, requests, and acceptance criteria with our clients.
• Creation of user stories and user acceptance criteria with engineers.
• Collaborating with our developers regarding client stated business value needs.
• Coordinating and facilitating joint discovery sessions with developers and clients and other stakeholders.
• Performing user acceptance testing with clients after engineering on requested features and functionality has been completed.
• Training our clients in best practices around the usage of new features and functionalities.
• Discovering and documenting best practices and new technologies for analysis.

• Keen intuition for asking questions in pursuit of emerging clarity with stakeholders
• Strong technical thinking, analytical, and conceptualization skills;
• Creative problem-solving skills;
• Strong negotiation skills and ability to influence others;
• Excellent customer service skills;
• Well organized and detail-oriented;
• Strong time management and planning skills;
• Dedication to accurate and iterative documentation
• Experience with software development web-based applications, or similar systems
• Comfortability learning new technological tools
• Familiarity with Google Business Apps (Drive, Docs, Sheets, Slides, etc.)
• A sense of ownership, urgency, and personal pride in your work
• Ability to multi-task and adapt to changing situations and requirements
• Excellent communication skills (both verbal and written)

• Seasoned IT or Business professional with a minimum of 2-3 years business analysis experience;
• Preferred: 2 or more years experience in a software or technology-related context(s)
• Bachelor degree in a Business, Information Systems, Computer Science, or other STEM discipline or equivalent technical work experience required
• Experience with agile methodology and practices
• Experience with requirements elicitation, requirements documentation, and requirements management
• Business Analyst Certification preferred
• Direct customer interface experience (working with client directly on project tasks; managing client expectations)